1 Before submission
While the application is still with us and has not been lodged, stopping it is straightforward — nothing has been assessed and no government charge has been triggered.
2 After submission
Once the file is lodged, the US$65–US$95 government fee has bought an assessment, and that assessment is what you paid for. Withdrawing does not undo it, so the government fee does not come back. Review runs 5 working days, and a withdrawal request part-way through does not always arrive before a decision does.
3 The two fees behave differently
If immigration declines your application, we refund our service fee. Government fees are non-refundable. Eligibility and timelines are in our refund policy. Note that this covers a rejection, which is a decision by the authority — it is not the same as you choosing to withdraw. Our full terms are in the refund policy.
4 The usual real question
Most people asking about cancelling actually want to fix a mistake or move their dates. Those have their own answers, and neither necessarily needs a cancellation — start from the Kenya eTA FAQ instead of withdrawing a file that may still be usable.
5 If you do need to start again
Work through the Kenya eTA requirements checklist, then continue to the application flow. Other questions for this destination are collected in the Kenya eTA FAQ.
United eVisa Services is a private application-support provider, not a government agency. The immigration authority makes the decision.