1 What the 5 working days actually cover
Standard Zimbabwe review is 5 working days. There is no urgent or super-urgent tier on this destination, so a chase before day 5 does not shorten the queue. The clock starts when a complete file reaches the authority, not when you opened the form. Public holidays in Zimbabwe pause the count; weekend days do not count as working days.
Within that window, silence is the normal state. Most files produce no visible movement until the decision itself.
2 Kaza Univisa vs tourist / business eVisa
Zimbabwe’s product mix is not a single permit:
- Tourist and business eVisas: single or double entry, 30-day stay, 90-day validity, government fee US$60 (single) or US$75 (double).
- Kaza Univisa: multiple entry, 90-day stay, 7-day visa validity, government fee US$80.
Kaza is a different permit, not a faster track. You still wait the same 5 working days, and the result still arrives on the email address from the form. Do not open a second tourist file while a Kaza file is open, or the reverse — two live files for one traveller take longer to unpick than the wait.
3 Where the result actually arrives
- Search the whole mailbox, including spam and promotions, for the reference — automated approval mail is filtered often.
- If the email address on the form was mistyped, the message is not late; it is gone. Confirm that address before assuming delay.
- Keep the passport you applied with. A renewed passport number will not match the approval.
4 When to chase
Chase only after 5 working days plus any Zimbabwe public holidays, and only after a full-mailbox search. United eVisa Services is a private application-support provider, not a government agency. The immigration authority makes the decision.
If the travel date is inside that window, count remaining working days, not calendar days. Do not submit a duplicate.
5 While you wait
Confirm you picked the product that matches the trip (30-day tourist/business vs 90-day Kaza) on the Zimbabwe eVisa requirements checklist, then use the application flow only when the file is actually complete. Other Zimbabwe questions sit in the Zimbabwe eVisa FAQ.
United eVisa Services is a private application-support provider, not a government agency. The immigration authority makes the decision.